Delivery & returns
Due to new procedures and safety policies resulting from Covid 19, we are experiencing processing and shipping delays. These new policies are to keep our dispatch staff and you safe. All shipping partners that we use have also implemented new and rigorous safety procedures. We appreciate your patience and understanding as we work hard to ensure your safety and the safety of our staff.
Alt Saints online store only ships within Australia (for now). If your order is over $70, shipping is on us. Otherwise, shipping is calculated based on the weight of your order and your delivery location.
We will do our best to ship your order within 2 business days of receiving your order. We use Sendle for direct orders.
Unfortunately we can’t ship to addresses such as PMB, PO Boxes, Lord Howe Island and some of the NT.
As we ship from the Alt Saints Lab in Botany NSW, delivery times will vary:
- NSW - next day delivery (please allow 1-4 days, given current delivery challenges)
- Major cities — up to 2-4 days (please allow for an additional 2 days, given current delivery challenges)
- All other parts of Australia - please allow approximately 7-9 days
If our products don't meet your expectations, please get in touch with us. We want to ensure you're loving the whole experience with Alt Saints and our family of brands. Unfortunately we can't offer a refund if you change your mind.
We're human so if we made a mistake with your order, please let us know as soon as you receive it and please send a photo.
As we're still in start-up mode, we appreciate your patience. We will do our best to reply to your requests within 24 hours.
Have a questions? Get in touch.
Thank you for your love, support and enthusiasm!