Delivery & returns
Our passionate team works hard to delivery your orders to you as quickly as possible. With a general increase in demand for home delivery across Australia, our shipping partners are working through their backlog as they also navigate changes resulting from new processes and cautionary measures.
We appreciate your patience.
DeliveryAlt Saints online store only ships within Australia (for now). If your order is over $75, shipping is on us! Otherwise, shipping is calculated based on the weight of your order and your delivery location.
We will do our best to ship your order within 1 business day of receiving your order. We use Sendle for most direct orders. For orders with addresses such as PMB, PO Boxes, Lord Howe Island and some of NT, we'll send your orders via Australia Post.
As we ship from the Alt Saints Lab in Botany NSW, delivery times will vary:
- NSW - same day or next day delivery (please allow 1-2 days)
- Major cities — up to 3 days (please allow for an additional 2 days)
- All other parts of Australia - please allow approximately 7 days
If our products don't meet your expectations, please get in touch with us. We want to ensure you're loving the whole experience with Alt Saints and our family of brands. Unfortunately we can't offer a refund if you change your mind.
We're human so if we made a mistake with your order, please let us know as soon as you receive it! As long as the product is unopened we will arrange the correct product to be sent at no additional cost.
Customer ServiceAs we're still in start-up mode, we appreciate your patience. We will do our best to reply to your requests within 24 hours.
Have a questions? Get in touch.
Thank you for your love, support and enthusiasm!